PAYMENT

What payment methods do you accept?

We make every effort to ensure our transaction process is safe and that your personal information is secure. Payment can be made from the following credit or debit cards:

• MasterCard
• Visa (Debit and Credit cards)
• Maestro
• PayPal (confirmed PayPal addresses only)

When do we take payment for the order?

We request authorization for payment as soon as you submit your card details. Payment is taken immediately.

Can I place an order over the phone?

Yes you are welcome to place and order over the phone. Please call us on 01782 366135

I have received an email informing me you are awaiting payment?

If you have a received an email informing you that we are awaiting payment this means your previous attempt to make payment has failed. We would require you to log in and make payment.

How to reduce the risk of authorisation being refused by your card issuer

• Double check all details entered
• Ensure your card is registered to the billing address
• Enroll your card in an authentication scheme (Verified by Visa or MasterCard Secure) to assist with the speedy processing of your order
• If you place a high-value order we suggest you advise the bank beforehand

I have cancelled my order how long does it take for the payment to be returned?

It can take up to 48 hours for your payment to be refunded (Not including weekends or bank holidays).

Do you charge for a credit card and PayPal transactions?

• Debit Card: No Surcharge
• Credit Card: 1.3%
• Corporate Card: 1.7%
• PayPal: 2.5%

Why do we charge a surcharge?

In order to bring you the lowest prices, our profit margins are very low. Due to this, we are unable to absorb the surcharges incurred by the banks when using a credit card or PayPal. We believe the fairest thing to do is to charge for when they are used, rather than adding it to our prices for everybody. There are no charges on debit card transactions however.

Why has my PayPal payment been refunded?

Your PayPal payment will usually only be refunded if you have provided us with an unconfirmed address.

What does PayPal confirmed mean and why do you only accept payments via PayPal this way?

Although the vast majority of unconfirmed addresses are not fraudulent, PayPal offers confirmed addresses as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft. In order to maintain security, we can only ship to confirmed addresses when using PayPal. You can however ship to alternate delivery addresses when using a debit/credit card.

What time do you process orders until?

We process orders from Monday to Friday up until 5pm (Excluding Bank Holidays). 

DELIVERY 

RETURNS

We are sure you will be pleased with your purchase from Compsoluk. However, unfortunately there may be occasions when you will need to return items to us.

Non Receipt of Items

If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.

Products Damaged in Transit

If your product is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, YOU NEED  to sign the carrier's delivery note accordingly, this important as goods signed for in good condition , we cannot cover as damaged in transit afterwards , it is the customers responsibility to check on receipt or sign for as unchecked or un examined .

Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Products Dead On Arrival

If your item(s) are faulty on arrival, please advise us as such within the DOA period of the unit as outlined below. On most occasions if you call the manufacturer they will run diagnostic checks with you to confirm that the unit is DOA and that it is not a software issue you are experiencing. If your unit is confirmed to be DOA by the manufacturer please ask them for the DOA code. DOA code requirement is also outlined below:

Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.

Products Faulty Within The Warranty Period

If unfortunately your item(s) become faulty outside of the units DOA period, but is still within the warranty period of the unit, the manufacturer of the goods will undertake the repair of the unit on our behalf. For the quickest solution please contact the manufacturer (Our designated repair centre) first in the event of any issues:

Pixel Faults for LCD Screens

Our displays adhere to ISO 13406-2. 

Open Box/Graded/Ex Display Products

All warranty for Open Box/Graded/Ex Display products is covered under a return to base warranty by Save On Laptops. Warranty varies depending on grade, please click here for breakdown.

If You Change Your Mind (DSR)

You may cancel the contract under the Distance Selling Regulations by notifying us in writing, no later than 7 working days after we deliver the goods that you are cancelling the contract for.

You may not cancel your contract with us under the Distance Selling Regulations where any computer software has been unsealed by you. We will not accept the return of software where the cellophane on software has been opened or software has been installed. Unless the software is part of a package (e.g. the software is included by the manufacturer in the box of a PC and the PC is faulty).

The item must not be used and must be 'as new' when returned to us. If the item does not include the original packaging a charge may be made. We reserve the right to make a minimum charge of £50 to restore a used computer back to factory default settings. Please note you cannot return a used computer to us under the Distance Selling Regulations.

Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.

If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that Compsoluk Limited receives the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Compsoluk Limited will have a right of action against you to withhold a refund. If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods

Please note: Distance Selling Regulations do not apply to businesses or Trade sales.

How To Organise A Return

Please call us to arrange a return. Please do not just return goods without contacting us first

In addition to this policy you should also refer to our general Terms and Conditions of Sale.